If the app reports that the connection limit has been reached but you confirm you are not actually using more devices than your plan allows, wait a short while first: the system will usually remove stale sessions automatically.
If it still does not clear after about five minutes and you confirm no one else is sharing the account, you can:
- Open the online sessions page in a browser (sign in required): /transferlog/vpn/online/1/
- Or in the app: go to Settings, open your profile card, tap Online connections, then swipe left on a session to force disconnect it.
Important: If a device is actively using the VPN, a forced disconnect may reconnect immediately. Stop or disconnect the VPN on that device first, then force the session offline if needed.
